ITIL® Intermediate OSA Certification

ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL® qualification focused on planning, implementation and optimization of OSA processes. The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.


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  • Course Description
  • Course Features
  • Exam and Certification
  • FAQs

Manuel-W-Lloyd

Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership on IT governance, operational efficiency on legislative compliance and cybersecurity.


Course Description

  • What is the focus of this course?

    ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL® qualification focused on planning, implementation and optimization of OSA processes. The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

    Simplilearn’s ITIL® Intermediate OSA Certification Training enhances ones’ skills to apply core practices to support the service management lifecycle in real-time. The OSA module is one of the key ITIL® Service Capability modules and allows participants to enhance their ITIL® knowledge and skills enabling them to execute and implement specific ITIL® processes effectively.

    Simplilearn offers ITIL® Intermediate OSA certification training that allows candidate’s to prepare for the ITIL® OSA exam in the comfort of their own place and/or in a Classroom learning environment.

  • Why is the certification most sought-after?

    ITIL® Intermediate OSA Certification is an intermediate level of ITIL® certification offered to IT professionals who successfully qualify the ITIL® OSA exam. The ITIL® Intermediate Operational Support and Analysis (OSA) qualification demonstrates the candidate’s specialization in ITIL® service capability modules and expertise in planning, implementing and optimizing the OSA processes. ITIL® OSA certification establishes a professional’s ability to apply OSA practices in:
    • the resolution and support of the service management lifecycle, and
    • ITIL® processes and functional areas such as Event management, Incident management, Request fulfillment, and so on.
    According to some of the leading job websites, ITIL® Intermediate OSA Certification is a pre-requisite for many key roles in the IT sector.

    Over a million professionals have reaped the benefits of being certified in the ITIL® OSA module. Also, the global demand for certified professionals is increasing at a faster pace.

    Simplilearn is accredited by APMG and TUV as an ITIL® Foundation and Intermediate Training provider. Simplilearn is also an Accredited Examination Centre (AEC) by APMG, TUV and EXIN.

  • What are the course objectives?

    The ITIL® Certificate in Operational Support and Analysis is intended to enable professionals to apply OSA practices in the resolution and support of the service management lifecycle. 
    At the end of Simplilearn’s training in ITIL® Intermediate OSA, you will be able to:
    • Apply OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management.
    • Identify how to manage the everyday operation of IT services
    • Identify improvements to the implementation of ITIL processes to deliver and support customer services
    • Describe the management and resolution of regarding people, relationships, procedures and infrastructure technology to enable high quality and cost effective IT services
    • Identify challenges, critical success factors and risks

  • What are the career benefits of this course?

    Simplilearn’s ITIL® Intermediate OSA course provides a complete management-level overview of Operational Support and Analysis, including all its related activities.

    According to some of the leading job websites, ITIL® Intermediate OSA Certification is a pre-requisite for many key roles in the IT sector.

    Certified professionals can get into organizational functions such as Service desk, technical management, IT operations management, application management, and so on. Certified professionals in this field are in high-demand and their job prospects and pay scale grow in keeping with their certification levels. According to recent surveys by payscale.com, the median salary of certified professionals in this field is $86,746.

  • Who should take this course?

    The target group of the ITIL® Intermediate Qualification: Operational Support and Analysis Certificate includes, but is not restricted to IT professionals, business managers, and business process owners. Roles that are best suited for this configuration are Configuration Manager, Availability Manager, System Software, Applications Support, IT Operations Manager, Network Control and Operation, Database Administrator, Problem Manager and Network Support.


Course Benefits

  • 12.5 hours of self-paced learning

  • 10 end of chapter quizzes

  • 2 sample test papers

  • Exam fee included


Exam and Certification

How will I become a ITIL® Intermediate OSA certified?


ITIL Intermediate exam is governed by APMG, EXIN and CSME. Professionals require 28 hours of professional training before attending exam on ITIL Intermediate capabilities modules. The exam fee for ITIL Intermediate exam is different as per governing bodies.

What are the prerequisites for the certification?


To attend the ITIL Intermediate OSA certification exam, one has to undergo training through ATOs like Simplilearn and also be an ITIL Foundation certified.

What do I need to do to unlock my course completion certificate?


Online Self learning:
  • Complete 85% of the course.

Can I extend the access period?

Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.


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