ITIL® Intermediate ST Certification

The Service Transition (ST) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidates knowledge of process elements, practice components, and management techniques to build, test and implement products and services.


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  • Course Description
  • Course Features
  • Exam and Certification
  • FAQs

Manuel-W-Lloyd

Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership on IT governance, operational efficiency on legislative compliance and cybersecurity.


Course Description

  • What is the focus of this course?

    The Service Transition (ST) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of process elements, practice components, and management techniques to build, test and implement products and services.

    Simplilearn’s training programme for the ITIL® Intermediate ST Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

    The ST module is focused on equipping professionals with the knowledge of best practices required for implementing change decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle.

  • Why is the certification most sought-after?

    Currently in its third version, ITIL® is the world’s most widely-used IT service management framework and is based on global best practices in IT service management.

    ITIL® qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking up ITIL® training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL® has increased sharply in recent years and an ITIL® certification is fast becoming an entry requirement for a majority of IT-based roles.

    The ITIL® Intermediate Service Transition module is worth three credits among the 17 credits required to qualify for the Managing Across the Lifecycle module. The demand for certified professionals in this module is increasing at a faster pace and there are more than 10,000 certified professionals, across the world.

  • What are the course objectives?

    At the end of Simplilearn’s training in ITIL® Intermediate ST training, you will be able to:
    • Describe the purpose, principles and processes in service transition
    • Identify how to manage people through service transitions
    • Identify how to organize for service transition
    • Define the technological considerations in service transition
    • Identify how to implement and improve service transition
    • Identify challenges, critical success factors and risks

  • What are the career benefits of this course?

    An ITIL® certifications helps IT professionals add weight to their profile, and typically 40% more compared to their non-certified peers. The ST module of the ITIL® Intermediate Level enables candidates to:
    • Understand how to plan and manage the transition to using new or revised resources
    • Understand and manage changes to IT services in line with business strategy and customer expectations
    • Identify the role of service transition in flexible change management and improvement of service delivery
    The ITIL® Service Transition qualification demonstrates the IT professional’s understanding of how service transition can be applied to other stages of the IT Service lifecycle and have an impact on decisions taken during service strategy and service operations. According to recent surveys by payscale.com, the annual average salary of a certified professional in this field ranges from $72,000 to $150,000.

  • Who should take this course?

    The ITIL® Intermediate Service Transition qualification is suited for areas such as Configuration Management or Change Management. In the organization, this qualification can be taken up by:
    • Chief Information Officers (CIOs)
    • Chief Technology Officers (CTOs)
    • Service Designers
    • IT Architects
    • IT Planners
    • IT Consultants
    • IT Audit Managers
    • IT Security Managers
    It can also be taken by:
    • ITSM® (IT Service Management) trainers,
    • IT professionals associated with a service transition environment,
    • ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and
    • Individuals requiring an in-depth knowledge of ITIL® Service Transition phase as part of the ITIL® Service Lifecycle.

    The ST module can be one of the prerequisites for the ITIL® Expert and Master Levels in IT Service Management.


Course Benefits

  • 9.5 hours of self-paced learning

  • 10 end of chapter quizzes

  • 2 sample test papers

  • Exam fee included


Exam and Certification

How will I become a ITIL® Intermediate ST certified?


The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL® Intermediate Module – Service Transition qualification, the following requirements have to be met:
  • A minimum 21 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution).
  • ITIL Foundation Certificate in IT Service Management.
Two years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL® Service Transition publication to prepare for the exam.

What do I need to do to unlock my course completion certificate?


Online Self learning:
  • Complete 85% of the course.

Can I extend the access period?

Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.


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